Privacy Policy

Effective Date: April 2026
Last Updated: April 2026

Tankless Water Heater Install & Repair (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit tanklesswaterheater.com (the “Site”) or use our services. Please read this policy carefully.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:

• Name, address, phone number, and email address when submitting a contact form, booking an appointment, or requesting a quote
• Payment information when paying for services (processed securely through third-party payment processors — we do not store full credit card numbers)
• Service history and details about your water heater system as shared during service interactions

Information Collected Automatically:

• Browser type, IP address, referring URL, and pages visited through cookies and standard web analytics tools
• Device type and operating system
• Geographic location data (city/region level) based on IP address
  
  

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage service appointments
• Communicate with you about your service requests, appointments, and account
• Process payments and send invoices
• Respond to inquiries, feedback, and customer service requests
• Send promotional communications (with your consent or as permitted by law) — you may opt out at any time
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our Terms and Conditions
  
  

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us with appointment scheduling, payment processing, email communications, and website analytics — all bound by confidentiality agreements
• Legal Compliance: When required by law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, personal information may be transferred as part of that transaction
• With Your Consent: When you have explicitly authorized us to share your information
  
  

4. Cookies & Tracking Technologies

Our Site uses cookies — small text files stored on your device — to enhance your browsing experience, analyze traffic, and improve our services. You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Site.

• We may use the following types of cookies:
• Analytics cookies: Help us understand how visitors use the Site (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements (only if applicable)
  
  

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing services, comply with legal obligations, and resolve disputes. Customer service records are typically retained for a period of 5–7 years.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption on our website and secure, access-controlled systems for customer data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly
• Request restriction or portability of your data where applicable

To exercise any of these rights, contact us at 

info@tanklesswaterheaterinstallrepair.com.

8. Children’s Privacy

Our Site and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal data from a child without parental consent, we will delete it promptly.

9. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us

Tankless Water Heater Install & Repair
Phone: 1-800-905-7115
Email:

info@tanklesswaterheaterinstallrepair.com
Website: tanklesswaterheater.com